Everyday I take the Chicago Transit Authority 52 Kedzie bus route to group therapy. I always sit in the back, on the left side, two rows away from the door. My purse is usually clenched between my arms, resting on my lap like a mother holding their child.
The CTA plays a large part in the lives of many Chicagoans. With over 1.6 million bus and train trips said to be taken on the average weekday, it's clear that the public transportation system is functioning well despite recent competition from ridesharing apps like Lyft and Uber. But just how well is CTA serving its West side customers?
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